Store FAQ

Q: I placed an order a few weeks ago and I still haven't received it. Can you please resend my order?

A: USPS does not have guaranteed shipping times, only an average of 3-5 business days for domestic orders and 3-10 for international orders. Because of these average times, we must allow a grace period of one month for domestic orders and one and a half months for international orders. If this grace period has expired, email orders@saddle-creek.com . Be sure to check your email and/or junk mail folder. There could be an update about any possible delay.

Q: When are orders shipped?

A: All orders will be shipped within 2 business days depending on volume and time of year. Any orders placed before 9am will be processed same day. (Unless your order includes a pre-ordered item. In that instance, your order will ship when the pre-order is available. Typically, pre-orders ship two weeks prior to street date. Check the pre-ordered product's description for more details.)

Q: How can I pay for my order?

A: We accept Visa, Master Card, American Express, Discover, and PayPal for online orders. You can also pay by cash, money order or check by mail order. These must be US currency. The latest order form can be found here.

Q: How much will shipping cost to ________ ?

A: Shipping charges vary depending on location and size of order. You will have an opportunity to review shipping options and charges before confirming your order.

Q: Do you ship to my country?

A: Due to the number of fraudulent orders we have received, we do not ship to every country. We currently do not ship to the following: Hong Kong, Indonesia, Malaysia, Singapore, China, Ghana, and Nigeria.  Please note, this list is subject to change.

Q: I'm ordering from ________ country. Do I have to pay customs fees?

A: Unfortunately, yes. You will be responsible for paying any applicable duties and taxes on your order.

Q: I emailed orders@saddle-creek.com like I was told to do but have not heard back from Mr. Orders. What gives?

A: We try to answer all questions within 24 hours of receiving it. If you have not heard back after 24 hours, check your junk mail folder. Also, make sure to include a current email address. AOL tends to think our emails are junk, so whitelist orders@saddle-creek.com to be sure you stay informed!

Q: What is your returned package policy?

A: Occasionally things happen and a package is returned to us. If this is the case, we will notify you via email as soon as possible. If we haven't heard from you in a week, we will refund your purchase minus shipping charges.

Q: How are backorders handled?

A: If an item is out of stock, we will contact you via email to let you know of your options. We can hold onto your order, switch out sizes, or switch out items (additional charges may apply if the desired shirt is more than the original order). So many options!

Q: Do you have a copy of __________ lying around?

A: Nope! Anything and everything we have available for sale is on our website. Trust us, if we had extra copies of anything, we'd be selling it!

Q: C'mon, surely you have a Bright Eyes box set or the first pressing of Letting Off the Happiness (edition of 300) lying around!

A: Nope! Seriously, we don't have anything available that's not on our webstore.

Q: OMG, I am the BIGGEST Bright Eyes fan, can you get Conor Oberst to sign something for me and/or my girlfriend and/or my cat?

A: Sorry, but we are unable to accommodate special requests.

Q: What is your privacy policy?

A: All orders take place over a secure server. Any information obtained during your purchase will be used only for order processing. We will not sell or distribute your information to any other companies. We do not store credit card information on our server. In addition, we use VeriSign technology which enables your browser to confirm Saddle Creek's identity before information is sent.