Customer Service

If you have a question about your order please contact us here. We will answer emails in the order they are received. All emails will be answered within 24 hours, or by the next business day if the email is received on a weekend or holiday.

All online store orders will be sent within 2 business days.* Typically, however, orders are shipped the next business day. Once shipped, your order will take 1-10 business days to reach you depending on your location and shipping option chosen.

Average transit times:

  • USPS (cheaper, but no tracking info - just proof of delivery)
    • First Class Mail 3-7 business days
    • Priority Mail 2-3 business days
    • Airmail 3-10 business days
  • UPS (more expensive, but comes with tracking info) **
    • Ground 1-6 business days (depending on your location)
    • 3 Day Select 3 business days
    • 2nd Day Air 2 business days
    • Next Day Air 1 business day

* unless your order includes a pre-ordered item. In that instance, your order will ship when the pre-order is available. Typically, pre-orders ship two weeks prior to street date. Check the pre-ordered product's description for more details.

**UPS can have orders to you in 6 business days maximum, depending on where you live. All orders are shipped from Omaha, NE so for most states, UPS shipping takes about 2-3 days (the west coast and northeast take 4). Thus, think about where you live before expediting your shipment, it can save you some bones! UPS is a bit more expensive, but you will receive a tracking number so we know what's going on with your order in case there is a problem.